I’ve taken a handful of JetBlue flights recently and in each and every instance, despite having my Singapore Airlines Krisflyer membership number entered in my reservation, I haven’t automatically received credit for my flights.
After the first couple flights I suspected that something was amiss, but was still hopeful and chalked it up to bad luck. But after it happened several more times, I was almost certain that there just wasn’t an automated process in place, and my suspicions were confirmed by others who seem to be facing the same issue.
While this started as a minor annoyance, at least my flights were crediting after sending in the required form. However, I’ve recently encountered a couple instances where I wasn’t receiving credit after submitting the form, and significant back and forth was required afterwards. So this minor annoyance has quickly grown into a big annoyance, and I’m thinking twice about booking with JetBlue with the intention of crediting the miles to Singapore.
How to get your miles
For those that are facing similar issues, here’s the process to get your flights credited and some tips and tricks that I’ve picked up along the way:
1. Download this form and fill it out with your account and flight information. You can either mail the form hard copy to the address on the bottom of page #1, or email to SQRetro@mentormediacorp.com
Tip: You’ll need to attach a copy of your receipt and boarding pass. I would anticipate needing to submit this form each time, so make sure to hang on to your boarding pass until the miles are finally in your account.
2. After submitting the form, you’ll receive an automated email indicating that it will take up to 8 weeks to receive a response. Now you wait…
3. The good news is that typical response time has been much faster, and has varied from 1 day to a couple weeks. If all goes well, you’ll receive an email indicating that you’re all set and the miles have been deposited in your account.
4. However there is a chance that things won’t go according to plan, in which case you’ll have to re-submit your request. Issues that I have encountered occur when your name doesn’t align between their systems, or if you took a different flight than your original receipt indicated.
Tip: If you need to follow-up, I’ve had success emailing firstname.lastname@example.org with the additional information. Make sure to include your case number to expedite things, which you can find in the “Claim missing miles” section of your Krisflyer account.
5. After each re-request you’ll receive another email indicating that they are working on it, and will get back to you in 6-8 weeks.
6. Rinse and repeat steps #4 and #5 until you get the miles in your account.
Given the “partnership” that JetBlue and Singapore Airlines have, you would have expected that there would be a process to automatically receive credit for flights. That doesn’t appear to be the case and it’s a truly clunky and annoying process that you have to go through each time to get the miles – hopefully there are plans to get some sort of automated process in place going forward.
Have others encountered a similar issue when crediting JetBlue flights to Singapore Airlines, and do you have any other tips and tricks to share?